FAQ

Materials, care, sizing, shipping and custom orders — the questions I hear most.

How do requests work?

Tap “Request a preorder” (handmade) or “Request to buy” (vintage and art) on any piece. I’ll email you to confirm the details, then send a secure Square invoice. Nothing is charged when you send a request.

What are pieces made of?

Most handmade jewelry uses sterling silver, with gold-filled or 10K gold options on some designs. Each piece’s own listing names its materials — check there for specifics before requesting.

How do I take care of my piece?

In general: keep it dry, take it off before swimming, showering or applying perfume and lotion, and store it somewhere it won’t tangle or scratch. A full care guide by material is on its way — until then, message me on Instagram if you’re unsure about a specific piece.

How do I know it will fit?

Check the measurements and size notes on the piece’s own page before requesting — vintage and handmade pieces are sized individually, so they’re listed there rather than in one general chart.

Where do you ship?

Most of the world. The request form covers the US, Canada, Mexico, the UK, Australia and beyond.

How long does it take to arrive?

Handmade pieces are made to order — please allow up to 7 days for yours to be created, packed and sent. Vintage and art pieces are already on hand, so they ship as soon as your invoice is paid. Full details are on the Policies page.

Can I order something custom?

Yes — based on an existing piece, a fully custom design, or a resize of something you already own. Custom pieces are priced once we’ve talked through the design, and typically take 2–3 weeks depending on the request and materials. Start a custom request.

What does "Claimed" mean?

Vintage and art pieces are one of a kind — once someone requests and pays for one, it’s marked “Claimed” and isn’t available again. Handmade jewelry can usually be made again, so it stays open for preorder.

Can I return or exchange a piece?

All sales are final, so please check measurements and photos closely before requesting. If something isn’t right, message me — I read every note and want you to be happy with what you get.

What's the Mail Club?

A subscription box telling an original story one chapter at a time, with art and handmade pieces inspired by each chapter. It isn’t open yet. Read more and join the list.

Didn’t find your answer? Message @angelmade_shop on Instagram.